Client communication is the key factor to run a successful business. It builds connection, experience, and trust with your clients. Joey Thomas gives us a few tips on effective client communication to help you get off on the right foot. 01:03 Conversations shape experience 01:37 Empathy is the foundation of all great communication 04:10 "Be consistent. Be clear. Be Courteous." 06:48 Manage client expectations well 07:34 Use systems to streamline communication 08:27 Practice active listening 09:32 Use the right tool at the right time
